insurance claims... why is such a hassle?

We found a pipe was leaking on the radiator in Jamie's room, soaking the carpet and staining the ceiling and walls in the dining room below.

We have a service contract for the central heating and so we organised for someone to come out. Of course they can't tell you what part of the day they will be around so you have take the day off work to hang around and wait for them. They turn up and have a quick look a tell you they will be back tomorrow cause they don't have the tools. Another day of work and you kind of hope it's fixed.

After our holiday we arrange for the insurance assessors to come out. Again the builders won't come out on the weekends so another day off work. Another quick look, a photo, a few measurements and there off. Now we wait and see when someone can actually come over to fix things.

The carpet people were better. They came out on the weekend and they have authority to proceed. Also they have a show room just down the road so we could choose the replacement carpet. Unfortunately we need to have the walls and ceiling done before we can have the carpet fitters in.

Oh what a palaver.